GEARBOXES 'R' US Ltd
5A/327, Great South Road, Takanini, Auckland, New Zealand.
Telephone : 09-296 1932 Fax : 09-296 1938      Mobile : 027 4760570

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Transmission Rebuilders Network International

Testimonials

Staff and Management
Gearboxes 'r' Us Ltd
5A/3237 Great South Road
Takanini
1st March 2013

We contacted Gearboxes R Us Ltd after securing their auction on TradeMe for a replacement gearbox for our ailing Nissan van. We had already booked our vehicle with another garage who told us to allow at least a week or more to fix it. But Gearboxes R Us Ltd offered a same day exchange-fitting if we could get our van there by late morning. We got our vehicle there at 11.30 this morning. Manager Craig suggested we go off for lunch and he'd phone us back later that afternoon. when the vehicle was ready. Expecting it to take up most of the day, and possibly more, we were surprised when we got a phone call around 2.30pm to say the vehicle was ready. Not only was the van running better, but we considered the fitting charge was very reasonable, and the new gearbox came with a 12 month warranty.

It's nice to find a company which treats customers with those old fashioned traits - service, value and time. Gearboxes" R"Us filled all three, and we will recommend them unconditionally to anyone with similar problems. So from the van, and us, thank you to Craig and staff.

Bryan and Raewyn Jenkins
(Auckland)

******************************************************************************

From: sales. infomation@gearboxesrus.co.nz
To: salesJnfomation@gearboxesrus.co.nz
Cc: sales. infomation@gearboxesrus.co.nz
Subject: Form Results
Date: 11 Aug 2012 11:59:25 +1200

Make of your vehicle: HONDA

Year of your vehicle: 1997

Model of your vehicle: Odyssey

Size_of_your_engine: 2. 3L

Transmission: 4

Other_Information:

Message: Hi there,
I thought I’d drop you a line to let you know that since the gearbox rebuild
you did for us we have had trouble free motoring.
Further my wife and I wouldn’t hesitate to recommend your business to any one
requiring gear box servicing.
The job you did was completed on time and at the least expense. Also your
knowledgeable staff took the time to thoroughly explain the fault and repair
process, describing, in detail all actions taken and components replaced.
Again thank you for help and all the best for the future.

Andy and Renee

First_Name: Andrew

Last_Name: Caskey

Emaill: xxxxxxxxxx@xnet.co.nz


Server Date & Time: 11/08/2012 11:59:25 a.m.

**********************************************************************

Grant Pratt

1/37 Helvetia Road

Pukekohe

 

21 August 1997

 

The Proprietor

Gearboxes R Us Ltd

1\327 Great South Road

Takanini

 

Dear Sir

This letter serves to record my grateful appreciation of the service I received from your company.

After initially having the gearbox on my 1984 Mitsubishi Pajero reconditioned I was somewhat perturbed when about seven weeks later it “blew up”. On delivering the vehicle to you I fully expected the usual litany of reasons why it was the result of neglect or user abuse that one has unfortunately come to associate with the motor vehicle trade.

Instead I received a courteous hearing and a promoted response which explained why the second problem had occurred. I fully accept and can understand that the small defect which was the cause of the second problem is something which was almost impossible to foresee.

I was even more surprised and delighted when without hesitation you accepted full responsibility for rectifying the problem and had my vehicle back to me in record time. As a well known TV advertiser says "Its putting right that counts" and when it really mattered to me you put things right.

Once again I appreciate your service and integrity. Please feel free to use this letter as a testimonial in whatever way you see fit.

 

Yours sincerely

 

 

Grant Pratt

Where quality & service costs no more